Community Management Portfolio.

Mentorship Program

Development Tools: Credly, Slack, Zoom, Google Suite

Year: 2022

Development Time: 2 quarters

Responsibilities: Program Management, Needs Analysis, Volunteer Management, Customer Support

Client: Coursera

Collaborators: Learner Success Team, Marketing Team

Summary: A mentorship program was launched to support learners pursuing Google Professional Certificates on Coursera.

Challenge: Research from Harvard and MIT shows that average completion rates for MOOCs (Massive Open Online Courses) typically range from 5-15%, influenced by factors like learner motivation and course difficulty.

Solution: The mentorship program provided learners with support to help them overcome these challenges.

Results: I identified program graduates as mentors through a combination of data analysis and interviews, and onboarded them. The majority of these selected candidates successfully completed their volunteer terms and were awarded a public badge as a recognition of their achievement. By offering ongoing support to learners facing challenges, the mentorship program significantly increased learner engagement throughout the program.

Learning Community Platform

Development Tools: Figma, G Suite

Year: 2023

Development Time: Ongoing

Responsibilities: Project Management, Needs Analysis, Product Management, Customer Support

Client: Genuity

Collaborators: Genuity Team

Summary: A peer learning community platform was designed to connect patients with similar diagnoses while ensuring their privacy and meeting strict healthcare compliance standards.

Challenge: Creating a platform that adheres to the highest security standards, in compliance with healthcare regulations, was crucial. Additionally, building trust among a community of anonymous patients presented a significant challenge for effective community management.

Solution: We developed a privacy-focused platform that fosters patient interaction while meeting healthcare data compliance standards.

Results: The platform empowered patients through shared experiences, human connection, and access to health education. It is helping real people every day.

Community Onboarding

Community onboarding video [2 min]

Development Tools: Powtoon

Year: 2021

Development Time: 3 hours

Responsibilities: Needs Analysis, Scripting, Visual Design, Content Development

Client: Portfolio

Collaborators: Independent work

Summary: A 2-minute video introduces the workflow for new members of the learning community, enabling course participants to take their initial steps on Slack and effectively use it during the course.

Challenge: Few learners actively engage with their peers in the course community due to limited experience using Slack for communication with instructors and peers.

Solution: By offering guidance during the learning community onboarding process, I motivated learners to engage more actively by sharing their insights and supporting peers with questions.

Results: The onboarding experience in the learning community led to impressive activation rates, with over 50% of learners posting within the first month. Furthermore, there has been sustained high engagement month over month, with 55% posting, 7% reacting, and 38% viewing.